Hear What Our Owner’s and Guests are Saying About Us!
Letter from Owner’s Mike & Nikki Smith, Toes in the Sand:
Mike & Nikki Smith
1670 Ashcroft Drive
Fairview, TX 75069
August 3, 2014
Paradise Beach Rentals, L.L.C.
Michael and Debbie James
PO Box 1878
Santa Rosa Beach, FL 32459
Dear Michael & Debbie,
We are just now beginning to close on the busy season, so we thought it would be a good time to look back over the past 8 months of our relationship.
Purchasing our beachfront unit “Toes in the Sand” was a wonderful yet stressful moment for us. It was our first vacation home and since it was located 12 hours away from us by car, our ability to use the unit often would not be possible, so we decided we would rent the unit when we could not enjoy it ourselves.
When we began evaluating local agencies, we wanted to focus on three areas: 1. We wanted a partner whom we could depend upon to treat our new home as if it was his or her own, 2. It was important to surprise and delight our guests and create a superb rental experience, 3. Generate rental income.
We are very pleased with our choice to use Paradise Beach rentals, LLC. You have been a great partner! Your communication is excellent, you are our “eyes and ears,” and you truly take pride and ownership in our property.
Our guests rave about their experience with you. Your insistence of personally visiting each of the guests creates such a great first impression and certainly stands out amongst other rental experiences.
Our rental income and frequency have far exceeded our expectations. The past rental agency, who managed this property prior to our ownership, forecasted revenues that were half of what we have been experiencing! Your management of VRBO, pricing, and personal touches has helped develop “Toes in the Sand” as one of the premier rental units along 30a!
Lastly, with rentals come issues. Stuff happens and that’s just part of renting. However, your handling of these issues has been excellent. We appreciate you being cost conscious to us as the owners yet keeping your #1 focus on the renter’s experience. This approach builds a lasting loyalty base for both of us.
Thank you for all you do for our guest and our family. We sincerely appreciate this great partnership we have developed and we look forward to a long lasting relationship.
Very truly yours,
Mike & Nikki Smith
Owner Amanda Atkins, Salty Paws Bungalow:
I am so thankful for Paradise Beach Rentals! They truly do a fantastic job managing my property and making guest feel at home!
Email from Guest Mary Newell Dobkowski:
We thoroughly enjoyed our stay at 35 Round Rd. and would love to return next year, as this was our annual family vacation to Rosemary Beach. We did find this house to be clean and comfortable with ample beds and bathrooms for the size of our family. We also like the location. We hate to think of waiting a year before we return. We have given some thought to coming over the Christmas holidays or another break (if we can coordinate with my brother’s family and all of the kids!). I would like to stay in touch with you regarding rental vacation property. Dates are not always available on the VRBO website. You were the most pleasant, accommodating, and conscientious real estate manager we have dealt with in the past 8 years. We appreciate your professionalism and customer service. We try to do our part as well as far as property respect and responsibility.
You have my email, and I will keep your phone number for future reference. We will be back again. Nothing replaces family time, and there is no place like the sugary sands and turquoise waters of Florida’s Panhandle. Thank you.
Mary Newell Dobkowski
VRBO Guest Review from Dee Ann:
We traveled with our teenage daughters, and a couple of their friends with the grandparents. This house is perfectly suited for a group of people; in that the floor plan makes everyone feel like they have their own privacy. The most expectional thing about this property is the management. Michael and Debbie personally checked on us during our stay and when we mentioned the bbq grill was giving us trouble–delivered a new grill to us ON JULY 4th… They went above and beyond to accomodate us and make us feel welcome. We also own vacation rental property and I just wish we could find a home manger like them in our location. The property is really nice and well equipped.
Dee Ann – Dallas, TX